Expertise and Highly Flexible, Secure Infrastructure


Level-1 Support [Optional]

They are skilled members who are first line of contact to get issues from client. This is the optional service provided which customer can opt for as per his business model. They basically deal in

- Monitoring of alarms for any site misbehaviors, traffic or site downs to detect the upcoming infra issues proactively,

- Discussions with client to get the right classification like severity, criticality for proper handling of issues.

Level-2 Support:

Highly experienced team which works 24*7*365 for quick response ensuring customer satisfaction. Mainly deals in

- Triaging of the tickets.

- Ticket escalation to L3 or Operations.

- Weekly Meetings with Client & Client engagement.

- Plan a Support release to reduce the code issues.

-Monitor the Maintenance Request

- Building weekly reports for customers for trend analysis.

- Full involvement of any extra request or tasks requested by Client

Level-3 Support:

: Highly competent technical team to support the cases raised by Level-2 and getting them resolved ASAP.

Basically, deals with the following

- Over all bug fix responsibility in various domains.

- Debugging integration with Rule engines.

- OOH support in case of high priority issues like site downs or any other issues which may impact client business.

- Ensure to have the resolution provided asap in case of priority/escalated cases.

Incident Management

In place System to capture the incident both proactively or when raised by Client. Complete flow of Incident Management or Major Incident Management process intact with clear roles & responsibilities of the Incident Manager to address customer issues and get them resolved within the SLA agreed.

Change & Release Management:

As part of the Managed Services offered, Reflex Solution will be entitled to do code releases to production environments per calendar year as per the agreement signed by both the parties.

Testing Team

Reliable testing team to perform the regression testing before any release so as to ensure that there are no side effects thereafter. The team performs automation and manual testing as per the bugs fixed to ensure the stability of the product. Testing Team performs tests on support related fixes and other special requests. They also work closely with Dev teams and generating test reports

Bug Fixing

Dedicated to a common goal of reducing the service bugs and providing a stable product to the customer.

Problem Management

Due to vast experience in the industry Reflex understands most problematic areas and also prepares a resolution beforehand.


Specialized team to cater the new change requests or enhancement as a part of the business model.


OS Administration for day-to-day maintenance including user administration, file system management and service/process management.

Patching of your operating system and key components[Optional].

Backups of your data and application code based on your recovery time (RTO) and recovery point (RPO) objectives.


Security Services like intrusion detection and prevention, antivirus and file integrity monitoring.

Performance Load testing for cloud based multi-end point load testing to simulate peak load on your site.

DDoS Mitigation with a fully managed, cloud-based solution that continuously analyzes and removes suspicious traffic, allowing you to continue your business, even under extreme Denial of Service attack conditions.

SOC-Operation covering:

  • 1- Perimeter Security.
  • 2- End Point Security
  • 3- Vulnerability & threat Management
  • 4- Application security
  • 5- Identity and Access management
  • 6- Privilege user access and identity management.
Registered Office :- Reflex Solution LLP L-148, 5th Main, Sector 6, HSR Layout, Bangalore, Karnataka- 560102
Gurgaon Office :- Reflex Solution LLP Plot #5 Electronic City, Sector 18, Gurgaon - 122016
Phone : 0124-4665030
Pune Office :- Reflex Solution LLP 1C, 3rd Floor B3, Cerebrum IT Park Pune, Maharashtra 411014, INDIA
North America :- Reflex Solution LLC 1, Mallard Place,Secaucus, New Jersey 07094
United Kingdom :- Reflex Tech Solution LTD 338 City Road, London EC1V 2PY
United Kingdom :- Reflex Tech Solution LTD First Floor Brunel House, Deepdale Enterprise park, Deepdale Lane, Nettleham, Lincoln LN2 2LL
Our Partner :- Xeliumtech Solutions Pvt Ltd    |    Gauri Ltd.    |    Lanze Integra™ Technologies Pvt Ltd    |    Ubique Digital Ltd