Expertise and Highly Flexible, Secure Infrastructure
They are skilled members who are first line of contact to get issues from client. This is the optional service provided which customer can opt for as per his business model. They basically deal in
- Monitoring of alarms for any site misbehaviors, traffic or site downs to detect the upcoming infra issues proactively,
- Discussions with client to get the right classification like severity, criticality for proper handling of issues.
Highly experienced team which works 24*7*365 for quick response ensuring customer satisfaction. Mainly deals in
- Triaging of the tickets.
- Ticket escalation to L3 or Operations.
- Weekly Meetings with Client & Client engagement.
- Plan a Support release to reduce the code issues.
-Monitor the Maintenance Request
- Building weekly reports for customers for trend analysis.
- Full involvement of any extra request or tasks requested by Client
: Highly competent technical team to support the cases raised by Level-2 and getting them resolved ASAP.
Basically, deals with the following
- Over all bug fix responsibility in various domains.
- Debugging integration with Rule engines.
- OOH support in case of high priority issues like site downs or any other issues which may impact client business.
- Ensure to have the resolution provided asap in case of priority/escalated cases.
OS Administration for day-to-day maintenance including user administration, file system management and service/process management.
Patching of your operating system and key components[Optional].
Backups of your data and application code based on your recovery time (RTO) and recovery point (RPO) objectives.
Security Services like intrusion detection and prevention, antivirus and file integrity monitoring.
Performance Load testing for cloud based multi-end point load testing to simulate peak load on your site.
DDoS Mitigation with a fully managed, cloud-based solution that continuously analyzes and removes suspicious traffic, allowing you to continue your business, even under extreme Denial of Service attack conditions.
|Registered Office :-||Reflex Solution LLP L-148, 5th Main, Sector 6, HSR Layout, Bangalore, Karnataka- 560102|
|Gurgaon Office :-||Reflex Solution LLP Plot #5 Electronic City, Sector 18,
Gurgaon - 122016
Phone : 0124-4665030
|Pune Office :-||Reflex Solution LLP 1C, 3rd Floor B3, Cerebrum IT Park Pune, Maharashtra 411014, INDIA|
|North America :-||Reflex Solution LLC 1, Mallard Place,Secaucus, New Jersey 07094 |
|United Kingdom :-||Reflex Tech Solution LTD 338 City Road, London EC1V 2PY |
|United Kingdom :-||Reflex Tech Solution LTD First Floor Brunel House, Deepdale Enterprise park, Deepdale Lane, Nettleham, Lincoln LN2 2LL|
|Our Partner :-||Xeliumtech Solutions Pvt Ltd | Gauri Ltd. | Lanze Integra™ Technologies Pvt Ltd | Ubique Digital Ltd|